Price, Cancellation, Refund Policy

At our ticket office

There is no booking fee.
However, it is strongly recommended that you book your cruises in advance.

 

Booking by phone

The full amount will be charged to your credit card at the time of booking.
*Telephone booking fee: $5.00 per paid ticket.

 

Booking online

The full amount will be charged to your credit card at the end of the booking process.
*Online booking fee: $2.50 per paid ticket.

 

Cancellation by customer

For bookings cancelled less than 24 hours in advance, no refunds will be issued.
For bookings cancelled more than 24 hours in advance, the ticket price is refundable. Only the booking fee is non-refundable.

 

Cancellation by Croisières Baie de Gaspé

If we have to cancel the cruise due to strong winds, dense fog or force majeure, we will refund 100% of the ticket price and booking fee.

 

Croisières Baie de Gaspé

For safety reasons, Croisières Baie de Gaspé reserves the right to prohibit access to its vessel(s) to anyone who, at the discretion of the officer in charge, is unfit to take the cruise.

 

Ticket Sales Policy

By accepting a ticket, the passenger acknowledges and accepts that the cruise offered by the carrier (“Croisières Baie de Gaspé”) involves certain risks of injury and equipment failure, particularly in relation to navigation and weather conditions.

The passenger assumes all risks of loss, injury or damage to person or property caused at any time onboard the ship and during the cruise, including during boarding and disembarkation. The passenger thus waives any claim against Croisières Baie de Gaspé, its employees and agents for all damages that may occur during the cruise.

If the cruise is cancelled by Croisières Baie de Gaspé due to force majeure or because the cruise is rendered unsafe, illegal or impossible, Croisières Baie de Gaspé’s liability cannot ever exceed reimbursement of the sums received.

Croisières Baie de Gaspé assumes no responsibility for the inconvenience caused by delays and the customer will not be refunded in case of delay. It is good to allow more time than expected when you travel because from the beginning of June to mid-October; there may be road works, several holidaymakers on the road and a waiting time at the south entrance gatehouse of Forillon Park.

Croisières Baie de Gaspé is not responsible for the loss or theft of objects or baggage on board the ship.

By accepting a ticket, the holder accepts the above-mentioned conditions, as well as the conditions set forth on the ticket itself.